Frequently asked questions
What people usually want to know before they call: about storage, about our services and about working together. If your question is not here, call 055 89 13 00.
Renting storage space
Is there a minimum number of pallets?
No. You are welcome from one pallet onwards; there is no minimum volume.
Is there a minimum term?
No. A day works, a season works, permanent works. You are tied to nothing.
How much space is available today?
More than 1,000 pallet spaces, in a warehouse of 15,000. Call or email for the current figure.
How high and how heavy may a pallet be?
Up to 1.85 metres high and 1,200 kg per pallet. If your pallet differs, give us a call: exceptions are negotiable.
Is the warehouse heated?
The warehouse is frost-free, but not climate-controlled. Water-based products, tins, bottles and cosmetics therefore get through the winter safely here.
Which goods cannot be stored?
ADR and hazardous materials, food for human consumption, batteries, and excise goods. Anything containing a lithium battery falls under that too.
What security is in place?
Alarm and camera surveillance, in a monitored warehouse. There is no sprinkler system and no ISO certificate. If your insurer asks about it, we would rather say so now than afterwards.
Can I track my stock online?
You receive a stock report by email, as often as agreed. A login of your own to our WMS does not exist today.
Do you unload containers?
Yes, at one to two containers a day. For high-frequency import flows we are therefore not the right party.
Can I store goods under customs control?
Yes. We have a customs warehouse, so you only pay import duties and VAT when the goods leave the warehouse. We arrange the customs clearance for you, through our regular customs partner.
What does a customs warehouse get me?
Three things. Your money stays in your business for as long as the stock sits still, because duties and VAT are only due on the way out. If the goods leave the EU again, you do not pay them here at all. And you clear one full container instead of every single shipment separately.
What does storage cost with you?
€ 15.60 per pallet space per 30 days, excl. VAT, whatever the number of spaces. On top of that, a one-off € 125.00 registration and € 4.10 inbound plus € 4.10 outbound handling per pallet. On the Storage space page you can work out your own situation straight away.
What we do
What exactly does Distri-Garden do?
We are an independent logistics provider for the garden, DIY and retail sectors. We handle storage, order processing, fine-meshed distribution across the Benelux and the administration right up to the invoice.
Can I take storage only, without the rest?
Yes. You choose what you need. Storage alone is possible, the whole chain just as well.
Do you deliver across the whole Benelux?
Yes. We supply more than 1,000 delivery locations in Belgium, the Netherlands and Luxembourg: DIY, garden and supermarket chains and non-food retail.
Who do you work for?
For suppliers and brands that deliver to Benelux retail, and for retailers who would rather receive one delivery and one invoice than ten.
Do you buy or sell goods yourselves?
No. We buy and sell nothing ourselves and are therefore never a player in your market. Your goods flow is handled neutrally and discreetly.
What is the targeted service level?
We aim for a service level of 96 per cent. We deliberately write targeted: it is the figure the planning is built around.
Contact and arrangements
How quickly will my question be answered?
Within one working day, from someone who knows your file and can decide. If it is urgent, call 055 89 13 00.
Who will I be dealing with?
Directly with the people who handle your goods. No phone menu and no ticket system: as a family business we decide quickly.
When can I reach you?
On working days from 8 to 17 hrs, on 055 89 13 00 or at info@distri-garden.be.
Where are you based?
Herpelgem 10 in 9690 Kluisbergen, on the Ghent-Lille axis, between Oudenaarde and Kortrijk. From there we supply the whole Benelux.
Is your question not here?
Ask it anyway. You get an answer within one working day, from someone who knows your file, not a standard email.
Ask your question
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